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Frequently Asked Questions

Everything you need to know about setup, usage, live chat, and integrations.

What is Quikwit?

Quikwit lets you build AI chatbots trained on your own data (website content, SOPs, product/service catalogs, etc.). Deploy them on your site or channels to automate:

  1. 24/7 customer support
  2. Lead generation
  3. Instant answers to FAQs
  4. Appointment booking and follow-ups

No coding skills required to get started.

Who should consider using Quikwit?

Quikwit is ideal if you face issues like:

  1. Leads go cold due to delayed replies outside business hours.
  2. Too many repetitive queries already covered on your site/app.
  3. Enquiry volumes fluctuate, making staffing difficult.
  4. Non-serious enquiries take up time.
  5. High live support costs (staff + software) with unclear ROI.
There are similar tools — what makes Quikwit better?

Quikwit offers all major features at a lower price — and goes further with:

  1. Hands-on setup: We help structure training data and prompts for accurate, complete responses.
  2. End-to-end deployment: No coding needed; we handle installation and setup.
  3. Multi-channel reach: Respond on WhatsApp, Telegram, and more.
  4. Customisation on demand: Integrate or hand over to your existing systems when needed.
  5. Advanced enrichment: Pull info beyond your data (e.g., location, weather) when relevant.

Our chatbot can also:

  • Operate with Sales, Support, or Consultation personas.
  • Capture leads, schedule, follow up, and hand over to human agents.
  • Provide Chat Analytics for usage and ROI tracking.

Bottom line: We're invested in your success. You're in good hands.

Does Quikwit replace my existing human-agent chat tool?

No — Quikwit complements it by:

  1. Answering common questions to reduce agent workload.
  2. Supporting custom handover from Quikwit to human agents in your current tool.
Can Quikwit support human-agent chats?

Quikwit doesn't include a live agent by default, but we can enable a custom handover from our AI chatbot to a human agent on any channel — WhatsApp, Telegram, website, or mobile app.

Can I show Quikwit only outside working hours?

Yes. You can set business hours so Quikwit appears only after hours. Full control is yours.

What results can I expect from Quikwit?
  • Faster resolution: Responses up to 85% faster for common queries.
  • Improved engagement: 24/7 availability keeps leads warm and users informed.
  • Cost savings: Reduce support expenses by up to 60% while maintaining quality.
  • Customisation: Fully adaptable to your business workflow.
What integrations does Quikwit support?

Built-in: Calendar integration for appointments, plus WhatsApp and Telegram connectivity.

Custom: Integrate with tools like Zapier, JIRA, Asana, Microsoft Power Automate, HubSpot, and Zendesk — tailored to your stack so nothing slows you down.